Returns Policy

 

In the unlikely event that you are not entirely satisfied with your purchase, you can return it to us.  We simply request that the item is in immaculate condition, and packaged appropriately to prevent damage.  

 

You are responsible for the returns package until it reaches us, therefore we suggest that you use a secure delivery method (which requires a signature on delivery).  The cost of returning the package will remain your responsibility.  Upon receipt, you will receive e mail confirmation and a refund to your original payment method.

 

We are delighted to accept exchange requests, additional postage costs may be incurred.  

Please e mail us at mail@bellalucella.com to request our returns address.

Shipping Policy

We are partnered with one of the largest couriers in the UK, DPD.

 

We offer next day shipping as standard, providing you with full tracking and DPD's unrivaled delivery options.

Your parcel options include, predict and follow, elect an alternative delivery date, deliver to a neighbour, leave the parcel in a specified safe place and collect your parcel from a DPD pickup shop.

We are also delighted to offer worldwide shipping to over 200 countries using major parcel providers such as Aramex. 

 

UK delivery ~ Next working day (from dispatch e mail)

Ireland ~ 2/3 working days  (from dispatch e mail)

Worldwide ~ 4/6 days (from dispatch e mail)

Please note that our shipping charge includes all current additional Covid related air costs, VAT and exchange rate fees.

 

Individual country customs charges remain your responsibility.  Please note that when your order arrives in your country of destination, any duty and taxes will need to be paid promptly to the customs office to ensure you receive your delivery without delay.